directly contact suppliers to harness their technical guidance or arrange for the movement of specific parts to repair an airplane as soon as possible. “We have a variety of experts in the room that know an amazing amount about the intricate ways the 787 operates and can be supported, but that’s not entirely why the room is so successful,” Beadle said. “We are successful because of the support we receive from the entire Boeing team.” Hirst said the operations center works closely with Boeing’s field service representatives supporting 787 customers around the world. They can quickly fix or check on any issues flagged by the operations center. Additionally, those working in the 787 Operations Control Center regularly visit airlines operating the Dreamliner to talk with them, answer questions and become familiar with the airlines’ representatives. “When we are visiting with the airlines, a big part of what we do is build that bridge between the airlines and the operations center,” Hirst said. “I love the chance to work directly with the operators and the airlines and help them understand ways to operate “It is a dynamic and exciting place to work. We need to be nimble and quickly refocus when priorities change.” – Bill Connell, 787 Operations Control Center controller 30 Frontiers March 2014
Frontiers March 2014 Issue
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