| Mission possible
 As
diverse as Boeing Integrated Defense Systems' Support Systems is, its
aim is razor-sharp: Warfighter readiness. Support Systems prepares military
customers for their missions today and in the future, providing the men
and women in uniform with the best support for their equipment and systems.
Support Systems, one of IDS' three business centers, delivers cost-effective
mission readiness to the warfighter while preparing the customer for the
network-centric battle space of the future. The customer relationship
doesn't end once an aircraft is delivered or customers task themselves
with managing older fleets: Aircraft require maintenance, repairs, upgrades
and testing to ensure readiness and to extend their life span. To manage
this complex and long-term task, Boeing offers aerospace and military
customers in the United States and abroad the full spectrum of cost-effective
services needed for mission readiness and aircraft sustainment.
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'Greatest job in the world'
 Embedded
with a U.S. Army unit in Iraq, Boeing Aerospace Operations' David Hosea
and Bruce Lowell both said they have "the greatest job in the world."
As members of an organization that's part of Integrated Defense Systems'
Support Systems unit, Hosea and Lowell support the Army customer in Iraq
on the AH-64D Apache Longbow Crew Trainer, a high-fidelity simulator used
for individual pilot training and, when networked with other simulators,
used for multiship-operations training and mission rehearsal. This device
helps prepare the U.S. Army for combat.
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'Boeing is our first call'
 The
F/A-18E/F Integrated Readiness Support Teaming (FIRST) is a logistics
program that integrates support elements, such as integrated information
systems and supply chain management, to cost-effectively improve fleet
support and aircraft readiness for military customers. Under FIRST, Boeing's
responsibilities include providing on-site support at U.S. Navy aircraft
bases in California and Virginia and managing equipment manufacturers'
repairs. The program is projected to provide approximately $1 billion
in cost savings over the more than 30-year life cycle of the Super Hornet.
Capt. C. J. Jaynes is F/A-18 deputy program manager–Fleet Support
for Naval Air Systems Command. Based in Patuxent River, Md., Jaynes shared
with Boeing Frontiers why Boeing's F/A-18 support is important
to fulfilling her fleet's missions.
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Honor-worthy tasks
An F-15 field service
rep talks about his duties
Tim Monoc, a member of Integrated Defense Systems' Support Systems unit,
is an F-15 field service representative for Airframe Systems at Robins
Air Force Base, Ga. Monoc explained to Boeing Frontiers his responsibilities
as a liaison between Boeing and the U.S. Air Force customer.
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'A hidden gem'
 There's
a letter on display at the Williams Gateway site in Mesa, Ariz. It's from
Lt. Cmdr. Albert Medford of the U.S. Navy, and it reads in part: "Your
phenomenal efforts … directly contributed to the high levels of
success the United States achieved … in the war against terrorism
in Operation Enduring Freedom and Operation Iraqi Freedom."
That letter, along with an American flag encased in glass, is a gift
to the Structural Repair Facility Team at Williams Gateway. For the past
eight years, the Structural Repair Team, part of the Boeing IDS Support
Systems group, has created better, faster, and more innovative ways to
repair thousands of aircraft components for the U.S. Navy's F/A-18 fleet.
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